Terms of Service

1. Acceptance of these terms

By using https://postureprocare.com to book an appointment, or by attending an appointment at PosturePro Rehabilitation, you agree to these terms. If you do not agree with them, please do not use the website; you are welcome to contact the clinic by phone instead.

2. Our services

PosturePro Rehabilitation provides physiotherapy and rehabilitation care, delivered by our registered physiotherapists. This includes assessment and consultation, manual therapy, electrotherapy, exercise-based rehabilitation, and post-surgical, neurological, sports, paediatric and geriatric physiotherapy.

This website exists to let you book those appointments and to tell you about the clinic. It is not a telemedicine service: no assessment, diagnosis or treatment is provided online.

3. Booking an appointment

• You do not need an account. Bookings are made against a mobile number, which we verify with a one-time code sent to that number.
• You must give a mobile number you control and a name the clinic can identify you by. Booking with someone else's number, or with false details, may result in the appointment being cancelled.
• An appointment is confirmed once it appears in the clinic's diary and you receive a confirmation message. If you do not receive one, please call the clinic to check before travelling.
• Appointments can be booked at least 2 hours ahead, and up to 60 days ahead.
• Consulting hours are 9:00 to 17:00 on the days shown in the booking calendar. Times outside these hours are not available online.

4. Changes, cancellations and late arrival

• To change or cancel an appointment, call or message the clinic on +923155900664. Cancellation is not currently possible through the website.
• Please give at least 24 hours notice so the slot can be offered to another patient.
• Repeated late cancellations or missed appointments may mean we ask you to confirm future bookings by phone before they are held.
• Arriving more than 15 minutes late may mean a shortened session or rescheduling, at the physiotherapist's discretion, so that later patients are not delayed.
• We may need to reschedule an appointment because of illness or an emergency. We will contact you as soon as we can and offer an alternative time.

5. Fees and payment

• Fees are shown in Pakistani Rupees (PKR) on the booking page for each service, and are the fees that apply at the time of booking.
• Payment is made at the clinic. This website does not take payment, does not process cards, and never asks for payment details.
• Booking online does not charge you anything and does not store any payment information.
• A quoted fee covers the session described. If your treatment needs more time or additional services, that will be discussed with you before it is provided.

6. Medical disclaimer

• Content on this website, including the blog, is general information. It is not medical advice and is not a substitute for assessment by a qualified clinician.
• Physiotherapy outcomes vary between individuals and cannot be guaranteed. Results depend on your condition, how it responds, and how closely a treatment plan is followed.
• Please tell your physiotherapist about your medical history, medication, and any pain or symptoms you experience during or after treatment.
• This website is not for emergencies. If you have severe pain, a serious injury, chest pain, difficulty breathing, or sudden weakness or numbness, seek emergency medical care rather than booking an appointment.

7. Using this website

• The website is provided as it is. We aim to keep it available and accurate, but we cannot guarantee uninterrupted access, and available times shown may occasionally be out of date.
• If online booking is unavailable, please call the clinic. A booking is only ever confirmed by the clinic's diary, not by the website alone.
• Do not attempt to disrupt the site, make automated or bulk bookings, or request verification codes for numbers that are not yours.
• Text and images on this site belong to PosturePro Rehabilitation and may not be reproduced without permission.

8. Limitation of liability

Nothing in these terms limits liability for death or personal injury caused by negligence, or for anything else that cannot lawfully be excluded. Subject to that, we are not liable for indirect or consequential loss arising from use of this website, including loss arising from a booking that could not be completed or a notification that did not arrive.

9. Privacy

Our Privacy Policy explains what we collect when you book, where it is stored, and how long it is kept. It forms part of these terms.

10. Governing law

These terms are governed by the laws of the Islamic Republic of Pakistan, and disputes are subject to the jurisdiction of the courts of Gilgit, Gilgit-Baltistan. We would much rather resolve any problem by talking to you first, so please contact the clinic before taking any other step.

11. Changes to these terms

We may update these terms. The current version is always the one on this page, with the date shown at the top. The terms that apply to an appointment are those published when you booked it.

12. Contact us