Privacy Policy

1. Information We Collect

PosturePro Rehabilitation ("we", "our", "us") collects the following types of personal information when you use our services:

• Personal Identification: Full name, date of birth, gender, CNIC number (where required), and photograph.
• Contact Information: Email address, phone number, residential address, and emergency contact details.
• Health & Medical Data: Medical history, diagnoses, treatment records, progress notes, and prescriptions shared with our therapists.
• Financial Information: Payment method details, transaction records, and billing history.
• Technical Data: IP address, browser type, device information, and usage patterns when you access our website or patient portal.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, manage, and improve our physiotherapy and rehabilitation services.
• To schedule and manage your appointments and treatment plans.
• To process payments and maintain accurate billing records.
• To communicate with you regarding appointments, treatment updates, and clinic announcements.
• To comply with legal and regulatory obligations under Pakistan's healthcare and data protection laws.
• To improve our website, patient portal, and overall service quality through anonymized analytics.

3. Data Security

We take the security of your personal and medical information seriously. Our measures include:

• Encryption of data in transit (TLS/SSL) and at rest for sensitive records.
• Role-based access controls ensuring only authorized staff can view your medical data.
• Regular security audits and vulnerability assessments of our systems.
• Secure cloud infrastructure with data backups and disaster recovery procedures.
• Staff training on data protection and patient confidentiality protocols.

While we strive to protect your data, no method of electronic transmission or storage is 100% secure. We encourage you to use strong passwords and keep your login credentials confidential.

4. Cookies & Tracking

Our website uses cookies and similar technologies to:

• Maintain your session and authentication status when you are logged in.
• Remember your preferences and settings for a better user experience.
• Collect anonymized analytics data to understand how our website is used and identify areas for improvement.

You may disable cookies through your browser settings, though this may affect the functionality of the patient portal.

5. Third Parties

We do not sell your personal information to third parties. We may share limited data with:

• Payment Processors: To securely process your payments (e.g., JazzCash, Easypaisa, bank transfers).
• Cloud Service Providers: Who host our systems under strict data protection agreements.
• Referring Physicians: With your explicit consent, to coordinate your care.
• Regulatory Authorities: When required by law or regulation in Pakistan.

6. Your Rights

As a patient of PosturePro Rehabilitation, you have the right to:

• Access: Request a copy of the personal and medical data we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Restrict Processing: Request that we limit how we use your data in certain circumstances.
• Withdraw Consent: Withdraw your consent for optional data processing at any time.
• Complaint: Lodge a complaint with the relevant authority if you believe your data rights have been violated.

To exercise any of these rights, please contact us using the details below.

7. Contact Us

If you have any questions, concerns, or requests regarding this privacy policy or how we handle your data, please contact us: